TrueMed is committed to ensuring the privacy of our customer’s online, in-store and in all other aspects of our relationships with our customers. Please click on one of the following options to find detailed information about our privacy policies and what we do to protect your information.
At TrueMedLTC.com, we are committed to ensuring your online privacy.Our policies guide us in making decisions we make about how, where and when to collect your personal identifiable information on our website. Our website meets stringent security and privacy standards for both e-commerce and personal information.
In some circumstances, TrueMed’s use of your information will also be subject to the requirements of the Health Information Portability and Accountability Act (HIPAA). For example, when you are submitting information for prescription refills we are subject to the requirements of HIPAA. In those circumstances, the terms of TrueMed’s Notice of Privacy Practices will apply.
Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Your personally identifiable information is kept secure. At TrueMed we use state-of-the-art security measures to protect against the loss, misuse and alteration of the information under our control. Specifically we use Secure Socket Layer (SSL) technology for the areas of our site where we ask you to provide personally identifiable information. This allows the safe transmission of personal information you give to us because the information is encrypted. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. We also implement frequent scans of our systems and software to make sure it is running optimally and is not at risk for unauthorized access.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Your personally identifiable information is kept secure. At TrueMed we use state-of-the-art security measures to protect against the loss, misuse and alteration of the information under our control. Specifically we use Secure Socket Layer (SSL) technology for the areas of our site where we ask you to provide personally identifiable information. This allows the safe transmission of personal information you give to us because the information is encrypted. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. We also implement frequent scans of our systems and software to make sure it is running optimally and is not at risk for unauthorized access.
If you have any questions, concerns, or comments about our privacy policy you may contact us by email (privacyofficer@hartigdrug.com) or by calling 563-588-8700 and asking for the Privacy Officer.
We reserve the right to make changes to this policy at our discretion. Any changes to this policy will be posted.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
This notice describes the privacy practices of TrueMed and its Affiliated Covered Entity. An Affiliated Covered Entity is a group of Health Care Providers under common ownership or control that designates itself as a single entity for purposes of compliance with the Health Insurance Portability and Accountability Act ("HIPAA"). The members of the TrueMed’s affiliated covered entity will share with each other your Private Healthcare Information (PHI) for treatment, payment and health care operations as permitted by HIPAA and this Notice.
Example: If you have your prescription filled at one of our locations but decide to have your prescription refilled at different TrueMed location, the two TrueMed pharmacies will share your information. For a complete list of the members of TrueMed's affiliated covered entity, please contact the Privacy Office.
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you. In order to properly document your wishes, we require that your requests for restrictions, changes, and special handling be made in writing. Forms may be obtained at any TrueMed location or by contacting us at the address, fax number, phone number or e-mail address shown on the bottom of the last page of this notice.
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
We typically use or share your health information in the following ways.
We can use your health information and share it with other professionals who are treating you.
Example: A pharmacist dispensing your medication discusses your lab results with your physician.
We can use and share your health information to run our practice, to coordinate and improve your care and to monitor the quality of our health care services. We can use and disclose your PHI to contact you about health-related products, services or opportunities that may interest you or to other HIPAA Covered Entities that have provided services to you so that they can improve the quality and efficacy of the health care services they provide for their health care operations. We can use and disclose your PHI to provide customer services to you, and to resolve complaints. We may use your PHI to create de-identified data, which no longer identifies you, and which may be used or disclosed for analytics, business planning or other purposes. We may disclose health information to business associates if they need to receive this information to provide a service to us and will agree to abide by specific HIPAA rules relating to the protection of health information.
Example: We use health information about you to manage your treatment and services.
We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
We can share health information about you for certain situations such as:
We can use or share your information for health research.
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
We can share health information about you with organ procurement organizations.
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
We can use or share health information about you:
We can share health information about you in response to a court or administrative order, or in response to a subpoena.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
TrueMed may participate in organized health care arrangements with long-term care facilities, hospice or other health care facilities in connection with services we furnish to patients in such settings. Health information may be shared between the participants in the organized health care arrangement for the healthcare operations of the arrangement
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our pharmacy and on our web site.
Effective Date of this Notice: September 23, 2013
Mail: TrueMed, Attn: Privacy Officer, 703 Main Street, Dubuque, IA 52001
Phone: (563) 588-8700, Extension 10012 or Fax:(563) 588-8750
TrueMed complies with applicable laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. TrueMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
TrueMed provides free aids and services to people with disabilities to communicate effectively with us, upon request or when necessary, such as:
If you need these services, contact your local pharmacist. If you believe that TrueMed failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: TrueMed, Attn: Legal Dept., 703 Main Street Dubuque, IA 52001, Fax 563- 588-8750. You can also file a grievance in person or by mail or fax.
If you need help filing a grievance, the TrueMed Legal Department is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/..., or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Ave. SW, Room 509F, HHH Building, Washington DC 20201, 800-368-1019, 800-537-7697 (TDD). Complaint forms are available http://www.hhs.gov/ocr/office/ file/index.html.